Help Page!
We understand that not everything works out and we are here to assist in any way we can. Below you will find information on our FAQ, Return/Exchange Policy, or a way to send us a message for inquires or concerns. We appreciate your business and support and we hope this information helps!
Return/Exchange Policy
At VSG Productions, your satisfaction means everything to us. We take pride in the quality, craftsmanship, and design of our products — and we want you to love your purchase as much as we loved creating it.
If for any reason you’re not completely satisfied with your purchase, you may return it within 90 days of delivery for a full refund or exchange — no questions asked.
How to Start a Return or Exchange:
Contact our customer care team using the SEND MESSAGE Button below with your order number and reason for return or exchange to begin the return process.
Once your return is received and inspected, we’ll issue your refund or replacement promptly.
Frequently Asked Questions
What is The Half Moon Caddy?
The Half Moon Caddy is a sleek kitchen accessory designed to hold your dish cloth or sponge, keeping them organized and off your countertop. It attaches easily to your spray faucet pole, ensuring a tidy and functional kitchen space.
How do I install The Half Moon Caddy?
Installation is a breeze! Simply connect the metal ring around your spray faucet pole, and the caddy will rest neatly inside your sink, level with the countertop. No tools are required!
Is The Half Moon Caddy easy to clean?
Absolutely! The Half Moon Caddy is designed for easy cleaning. Just wipe it down with a damp cloth, a little soap, and rinse it under water to keep it looking fresh and new.
What materials is The Half Moon Caddy made from?
The Half Moon Caddy is made from durable materials that are built to last. The metals are rust resistance and sustainable for long-term use, while the rubber lining at the bottom of its base avoids countertop friction. Its overall design emphasizes both functionality and style, making it a perfect addition to any modern kitchen.
Does it come in multiple Metal Finishes?
We are currently working to expand our available finish options and we hope to introduce new options as soon as they are available.
What makes the Half Moon Caddy different from other sponge holders?
Unlike bulky suction cups or sticky holders that fail over time, the Half Moon Caddy offers a minimalist, high-end look that’s durable, easy to clean, and free of mess — combining style and practicality for long-term reliable use.